How do I set the language and region on a person for translation and formatting?

If you have clients in multiple regions with different languages, Cloze provides settings to ensure that your communication is in the appropriate language for each client.

Cloze uses AI to detect the recipient's language and set it automatically based on their previous email interactions or comments in a lead inquiry, but you can also manually set their Country and Locale by editing their profile.

You or your marketing team can create templates that include content in multiple languages. Cloze will automatically select the appropriate content for each recipient based on their Country and Locale settings.

How to set the Country and Locale on a person

Once set any content that matches their country and locale will be used.

1.) Click on edit next to their name

2.) Tap on the Country menu and set their country.

Cloze will also set the country automatically based on any information available like their postal address or phone number.

3.) Set their Locale (optional).

In the example below, the Country is set to Canada, and the Locale is set to Français (Canada).

When a Cloze template is available in Français (Canada) it will be used with this person.

Language and Region Automation Examples

If you work with many clients that operate in different languages we recognize it would be quite a bit of work to set this manually on all your contacts which is why we automate this setting as much as possible.

By default, the contact's country is used to select the formatting and translated content. If their country and formatting are not yet set, Cloze will set it for you automatically using.

Below are some examples to illustrate how it works:

If your Cloze account is set up with the country Canada, and someone emails you in French and you don't know their country, that will assume their locale is French Canadian.
If your Cloze account is set up with the country US, and someone emails you in Spanish and you don't know their country, that will assume their locale is Spanish-US.
If your Cloze account is set up with the country US, and someone emails you in French and you don't know their country, there is no valid "French-US" locale, so it falls back to the most common country that uses French, France.

Bonus tip

If you are wondering how Cloze sets the country automatically, we look for various clues in your data.

If you follow the instructions above and explicitly set it (manually or via import) we always use that
If you have a postal address for them, we use the country from that
If you have a phone number for them (even from their signature) we determine the country from that