Cloze provides you with the tools you need in order to be compliant with the GDPR and to handle these types of requests. In general, your customers will contact you (for example to get you to remove information, get a copy of it, etc.) and you will then use the features of Cloze to comply with their requests.
Please see below to learn more about the many features Cloze offers to help you with your GDPR compliance.
Under Article 17 of the GDPR EU citizen clients have the "right to erasure" (or "right to be forgotten" as it is better known).
To help you with these right to be forgotten requests we have a Data Cleanup feature that allows you to quickly find and remove contact information, communication history, and content related to a specific person from Cloze.
The feature also helps you find all of the places outside of Cloze where this data resides as well.
You can export a history of your activity with a person if requested with Cloze. This export file generates a detailed log of your activity related to a person (for example what emails and calls you’ve exchanged).
As the Controller you will need what is called Lawful Basis for the processing of personal information of EU citizens. These are found in Article 6 of the GDPR. To help you with this aspect of the GDPR we offer several features for the tracking and enforcement: