How to install the Call and Text Sync App for iOS on a New iPhone

In order to sync calls and texts from your new phone using the Call & Text sync app, you will need to disconnect your old phone and connect the new iPhone.

Steps for Mac / iPhone Users

Steps for Windows / iPhone Users


Steps for Windows / iPhone Users

Disconnect Your Old iPhone

  1. Click on the Cloze icon in the menu bar. If the icon is not showing in the toolbar, click on the up arrow and then the Cloze logo.

  1. Select "Settings". 

  1. Tap on "Disconnect" and then tap on "Remove and Keep History".

  1. Tap on "Stop Syncing".

Connect Your New iPhone

Windows Computer: Once you have removed your phone, please connect your new phone with a cable to the computer and open the Call & Text Sync app on your desktop (if it is not open already).

  1. Choose what you want to sync with Cloze by checking or unchecking the options and then tap on Next.

  1. Tap on "Find Devices".

  1. Select your device by tapping on it.
    1. If your phone is not being found / recognized: Your iPhone charging cord might charge your phone, but does not support data transfer. If you plug your iPhone into your computer and see the 'Trust this computer' pop-up, it means your cord can transfer data.

  1. Backup password:
    1. Enter your backup password that you created when you first set up the Call & Text Sync app.
    2. If you can't remember your password, here is how to reset your encrypted password.
    3. Tap on Next after entering your password.

  1. The backup will begin. This can take a few minutes to start.

  1. After the backup completes, your phone will sync calls and texts.

  1. The sync is complete when you see this screen. Your new iPhone is now connected.


Steps for Mac / iPhone Users

Disconnect Your Old iPhone


1.) Open the Call and Text Sync app by tapping on the Cloze icon in the toolbar of your computer or searching for the app.

2.) Tap on Settings.

3.) Tap on "Disconnect" and then tap on "Remove and Keep History".

4.) Tap on Stop Syncing.

Connect Your New iPhone

Mac: Once you have removed your phone, open the Call & Text Sync app on your desktop (if it is not open already).
  1. Choose what you want to sync with Cloze by checking or unchecking the options and then tap on Next.

  1. Choose your device.
    1. Tap on iCloud.
    2. If you do not see your device, tap on Find Devices.

  1. If you are connecting a new iPhone, you will only need to confirm or adjust settings on your phone because you would have previously confirmed these settings on your Mac during the initial Call and Text Sync App setup.

On your iPhone, navigate to Settings by tapping on the Settings icon. You can stay in the settings app for iPhone-related settings changes. 

Text Message Forwarding

  1. Open the Settings app and then tap on Apps

  1. Tap on Messages

  1. Tap on Text Message Forwarding

  1. Toggle on your Mac

Calls on Other Devices

  1. Return to the Apps section in your iPhone settings

  1. Tap on Phone

  1. Calls on Other Devices

  1. Allow Calls on Other Devices
  2. Toggle on your Mac 

Wi-Fi Calling

  1. Return to the Apps section in your iPhone settings

  1. Tap on Phone

  1. Tap on Wi-Fi Calling

  1. Toggle on Add Wi-Fi Calling for Other Devices 

Complete the setup

  1. Now that you have adjusted the settings on your new iPhone:
    1. Check off each option
    2. Tap on Next

  1. Enter your phone number and then tap on OK.

  1. You are done! Your messages and calls will start syncing. The full will sync will take 15-20 minutes (sometimes longer if you have a lot of messages). You can close the window. 

Messages and calls will sync in the background automatically in the background. 

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