To sync, your iPhone must be on the same Wi-Fi network as your computer. 

The Wi-Fi Diagnostics tool helps troubleshoot connectivity issues between your iPhone and your computer. 

 

1.) Open the Cloze Call and Text Sync App.

On a Mac:

 

On a Windows PC:

If the icon is not showing in the toolbar, click on the up arrow and then the Cloze logo.

 

 

2.) Click on "Wi-Fi" to run the diagnostics.

3.) On your iPhone open the iOS Settings app and select Wi-Fi. Tap on the "i" symbol beside your connected Wi-Fi network and find the IP Address. 

In the next step you will enter this IP Address in the diagnostics tool. 

 

4.) Enter the IP address you found in Step 3 in the screen below and tap on the Next button. 

 

4.) Connect your iPhone to your Mac or PC using a lightening cable. And unlock your iPhone. 

 

5.) Click on the OK button and keep your iPhone unlocked.

 

 

Reading the diagnostics results

Look for these symbols as you walk through the diagnostic tool steps:

Please review the tips provided if you see an issue. Next to the "i" symbol you'll see suggested changes you can make to successfully connect. 

If you have questions about the diagnostic results please send a screenshot of your diagnostics results to support@cloze.com

Below are several examples of issues and their resolution. 

 

If you see, "Everything's looking good on USB" you can click on the Next button to connect via Wi-Fi. 

 

Disconnect the cable and the click on the OK button to test the Wi-Fi connection.

 

If everything looks good over Wi-Fi you can proceed with syncing over Wi-Fi.

 

If everything looks good over Wi-Fi you can click on the Sync Now button to start your sync.

 

 

Issues

As you run the diagnostics you may see it discover some issues. Please review each error and make adjustments.

If you have questions about the diagnostic results please send a screenshot of the diagnostics results to support@cloze.com

 

 

 

Your iPhone is locked.

Recommended next steps:

  • Unlock your iPhone while running the diagnostics tool. 

 

Your iPhone is not reachable over the USB lightening cable. 

Recommended next steps:

  • Connect your iPhone with a lightening cable to your computer.

 

Your iPhone and computer are not on the same Wi-Fi network.

Recommended next steps:

To sync, your iPhone must be on the same Wi-Fi network as your computer.

As a first step we recommend checking to make sure both your computer and iPhone are on the same Wi-Fi network. 

In this example both the computer and iPhone are on the same Wi-Fi network called "4588T".

 

This computer cannot contact your iPhone.

Recommended next steps:

 

This computer cannot discover your iPhone.

Recommended next steps:

  • Check that your router and personal firewall allow the Bonjour protocol.