My Mac computer doesn't recognize my iPhone

When you connect your iPhone to your computer with a USB cable, it should appear in the Finder.

The Cloze Call and Text Sync App for iOS relies on Apple software to recognize your iPhone. If the Cloze Call and Text Sync App for iOS does not recognize your iPhone then it's very likely that your Apple software is not up to date.

It's best to first ensure that your device can connect to Cloze via a USB cable connection, before troubleshooting a Wi-Fi connection.

1. Try a different USB cable to connect your iPhone to your computer. 
   • Cables can deteriorate over time, try connecting a different USB cable.
   • We recommend using the Apple-supplied cable that came with your iPhone. 
2. Try a different USB port 
   • If you usually connect through a docking station or USB hub, try connecting your iPhone directly to your computer.
3. Check for software updates 
   • Click on the Apple Menu (the update left corner of your computer) > select Updates (next to App Store...)
   • Here are step-by-step instructions from Apple.
     
4. Check for macOS updates
   • There may be Apple updates for your version of macOS that fix the issue.
   • Click on the Apple Menu (the update left corner of your computer) and select Update (next to System Preferences)
   • Here are step-by-step instructions from Apple. 
     
5. Restart your computer and iPhone
   • Restart both your computer and your iPhone and try syncing again. 
6. Check for iTunes updates (only if you are an older version of macOS -- macOS Mojave 10.14 or earlier)
   • If your Mac computer is on macOS Catalina (10.15 or later) iTunes is now part of the Finder and Music apps so you won't find a dedicated iTunes app on your Mac computer and can skip this step. 
   • If your Mac computer is on macOS Mojave 10.14 or earlier select iTunes > Check for updates or download the latest version here. 
7. On your iPhone, go to: Settings > General > Reset > Reset Location & Privacy
   • Important! Only select:  Reset Location & Privacy
   • This Resets the location services and privacy settings to their defaults.
     
8. Check 3rd party security software (Antivirus or firewalls)
   
   • Some security software or firewalls can prevent Apple from recognizing your iPhone. You may need to adjust your security software settings or disable them to allow Apple to find your iPhone. 

Still, having trouble?

The above steps will resolve the majority of connection issues, but if you have completed all of these steps and are still having please reach out to our team at support@cloze.com. 

Please let our team know where you are having trouble:

• Initial connection - getting your iPhone to sync for the first time
• Sync over WiFi - getting your iPhone to sync over WiFi
• Ongoing syncing later - your iPhone was syncing, and then stopped (you see the error triangle)