My Windows computer doesn't recognize my iPhone

The Cloze Call and Text Sync App for iOS relies on Apple software to recognize your iPhone. If the Cloze Call and Text Sync App for iOS does not recognize your iPhone then it's very likely that your Apple software is not up to date.

It's best to first ensure that your device can connect to Cloze via a USB cable connection, before troubleshooting a Wi-Fi connection.

iTunes downloaded from the Microsoft Store

Before proceeding with the checklist below, if you've installed iTunes from the Microsoft Store, it is likely causing any connectivity issues you are seeing with the Cloze Call and Text Sync App for iOS. We highly recommend using the version of iTunes downloaded directly from Apple. 

To make this easy we include a repair option that will update iTunes to the latest version from Apple (instead of the Microsoft Store version). 

Please follow these step-by-step instructions to update your iTunes. 

After updating iTunes, if you are still experiencing issues, below is a list of items to check next:

1. Try a different USB cable to connect your iPhone to your computer. 
   • Cables can deteriorate over time, try connecting a different USB cable.
   • We recommend using the Apple-supplied cable that came with your iPhone. 
2. Try a different USB port 
   • If you usually connect through a docking station or USB hub, try connecting your iPhone directly to your computer. 
3. Check for Windows updates
   • Here are step-by-step instructions from Microsoft. 
4. Restart your computer and iPhone
   • Restart both your computer and your iPhone and try syncing again. 
5. Check for iTunes updates 
   • Please follow these step-by-step instructions to update your iTunes. 
6. On your iPhone, go to: Settings > General > Reset > Reset Location & Privacy
   • Important! Only select:  Reset Location & Privacy
   • This Resets the location services and privacy settings to their defaults.
     
7. Check 3rd party security software (Antivirus or firewalls)
   
   • Some security software or firewalls can prevent Apple from recognizing your iPhone. You may need to adjust your security software settings or disable them to allow Apple to find your iPhone. 
8. Uninstall the Cloze Call and Text Sync App and the Apple Components
   1. If you have iTunes, uninstall it (see below for instructions for uninstalling all items listed below)
   2. Uninstall Apple Software Update
   3. Uninstall Apple Mobile Device Support
   4. Uninstall Bonjour
   5. Uninstall Apple Application Support 32 bits (if installed)
   6. Uninstall Apple Application Support 64 bits (if installed)
   7. Uninstall the Cloze Call and Text Sync App 
   8. Reboot your computer
   9. Reinstall the Cloze Call and Text Sync App: https://www.cloze.com/app/connect/ios

Step-by-step instructions on how to uninstall the apps listed above. 

Click on the "..." and select Uninstall for all four items (Apple Mobile Device Support, Apple Software Update, Bonjour, and iTunes). 

Next search for Cloze and uninstall the Cloze Call and Text Sync app. 

After you uninstall all of the items, you will then follow the last two steps (and then try syncing over your USB cable again):

1. Reboot your computer
2. Reinstall the Cloze Call and Text Sync App: https://www.cloze.com/app/connect/ios

Still, having trouble?

The above steps will resolve the majority of connection issues, but if you have completed all of these steps and are still having please reach out to our team at support@cloze.com. 

Please let our team know where you are having trouble:

• Initial connection - getting your iPhone to sync for the first time
• Sync over WiFi - getting your iPhone to sync over WiFi
• Ongoing syncing later - your iPhone was syncing, and then stopped (you see the error triangle)