How do I send an email or Mail Merge from a template?

Personal and Marketing email templates can be sent from the email composer or directly from the Library. 

  1. Navigate to the Template Library

Mobile: 
  1. Tap on More in the lower right of your screen on mobile (iOS/Android).
  2. Select Template Library

On your computer: 

Please note you may see the Library on the left-hand screen navigation. If not follow the instructions below to access the More menu and then select the Template Library.

  1. Tap on More in the lower left on your computer (cloze.com). 
  2. Select Template Library

  1. Select the template you wish to send.

  1. Tap on the envelope icon and then select one of two options:

  1. Specific People - select this option to pick specific recipients
  2. An Audience -select one of your audiences to send a Mail Merge


  1. Customize your email as needed and then:
  1. Tap on the small triangle next to Send.
  2. Tap on Preview to preview your email before sending it.
  3. Tap on Send to just send the mail merge without previewing it.

Previewing Your Email

  1. Tap Cancel to return and edit your email.
  2. Tap Send Test to send a test email

A wizard will open, letting you choose who should receive the test email.

  1. The To Recipients is set to the user themselves (by default)
  2. Enabled to send as a Mail Merge
  3. The References "re" fields are copied across from the email you're composing
  4. Tap on Send to send the test email

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