How do I delete a contact?

Instead of deleting contacts, we highly recommend archiving contacts rather than deleting them. 

To remove a contact from your primary audience, archive them in Cloze. This keeps their info and history but hides them from your main view.

If you delete a contact but continue interacting with them (e.g., via email or phone), Cloze may automatically re-create their profile when it syncs with the source the contact came from.

A few notes about deleting contacts:

  • Before deleting contacts, you must archive them first. 
    • Only contacts that are Past (Inactive), Lost, or without a stage can be archived
    • Contacts that are in the Lead (or Warm), Potential (or Hot), or Active (or In Contract) Stage cannot be archived until you change the stage or remove it
    • Contacts that are assigned cannot be archived until the assignee is removed

Table View

List and Details View

Table View

  1. From the My People section, tap on the checkmarks to select the contacts you wish to archive (in this example, we are selecting multiple contacts but you can also select only one).
  2. Tap on the large checkmark in the bottom right.
  3. Tap on Archive.

  1. Tap Archive to confirm the change.

  1. Under Other Audiences, tap on Archived People.

  1. Tap the checkmarks next to a contact to select them.
    1. Tap on the checkmark at the top to select all of the contacts.
  2. Tap on the large checkmark in the bottom right.
  3. Tap on Delete.
Tap the checkmarks next to contacts to select them. The checkmark at the top of the list will select all contacts at once. Tap the checkmark in the lower right corner and then tap Delete.
Select contacts > Tap Bulk Actions menu > Delete
  1. On this pop-up, tap on Delete to confirm.
On this pop-up, tap on Delete to confirm.
Tap on Delete to confirm.

List and Details View

  1. From the My People section, tap on the checkmarks to select the contacts you wish to archive (in this example, we are selecting multiple contacts but you can also select only one).
  2. Tap on the checkmark at the bottom. 
Tap on the checkmarks to select contacts, then tap on the checkmark in the lower right.
Select contacts, then tap the checkmark in the lower right.
  1. Tap on Archive.
On the Bulk Actions Menu, tap on Archive.
Bulk Actions menu > Archive
  1. Tap the Archive button to confirm the change.
Tap the archive button to confirm the change.
Tap Archive to confirm the change.
  1. Tap on "My People" at the top to open your audiences and then tap on "Archived People".

  1. Tap the checkmarks next to a contact to select them.
    1. Tap on the checkmark at the top to select all of the contacts.
  2. Tap on the large checkmark in the bottom right.
  3. Tap on Delete.
Tap the checkmarks next to contacts to select them. The checkmark at the top of the list will select all contacts at once. Tap the checkmark in the lower right corner and then tap Delete.
Select contacts > Tap Bulk Actions menu > Delete
  1. On this pop-up, tap on Delete to confirm the change.
On this pop-up, tap delete to confirm.
Tap Delete.
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