Managing a Transaction in Cloze

A transaction represents a specific part of your overall relationship with a contact. When a client is looking to buy a home, that activity becomes a distinct milestone within your relationship. By creating a transaction in Cloze, you separate and track the communication, tasks, and details tied directly to that deal—without losing sight of the bigger picture of your ongoing connection with the client.

Think of it this way: your contact is more than just the transaction. But the transaction is an important event in your relationship, and Cloze helps you organize it as its own trackable process, while still keeping it connected to everything else you know about the client.

If you are working with someone that is both buying and selling, you will create two transactions. You will track each transaction as their own deal in Cloze.

Create the Transaction

• Once you have a qualified contact, and change their Stage to Hot or In Contract in Cloze, we recommend creating a transaction.
• Before you can create a transaction in Cloze, make sure the property has been added to Cloze. Your properties may be added automatically through an integration, or you may need to create them yourself. If you do not already have the property added to Cloze, you can create it by tapping on the compose icon and then tapping on Add Property. Learn How to Create Your Property in Cloze.
• After creating your property, change the segment to be "Buy Transaction".

Track Your Progress

Each Buy Transaction has its own Stages and Next Steps:

• Stages show where the transaction is in the process (e.g., Potential, Active, Closed).
• When you move a transaction to Closed, the Buyers and Sellers will also be updated to Closed.
• Next Steps keep you on track with the right follow-ups and tasks at each stage.

Transaction Details:

• Timeline – A full view of all communication with the buyer, seller, and anyone else tied to the deal.
  • You can even log notes from meetings and calls.
• Custom Fields – MLS ID, Listing Summary, Start Date / End Date, plus other details you want to capture.

People Involved in the Transaction:

You can include more than one person in the same transaction so you always have a single view of communication with everyone involved. You can also quickly and easily reach out via email.

• Buyers / Sellers – Add the Buyers and/or Sellers.
• Deal Team – Other agents you’re collaborating with on this transaction.
  • What is a Deal Team or Project Team?
• Partners – Lenders, attorneys, inspectors, or anyone else supporting the transaction.
  • How to Track Partners